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Account Terms, Data Rights and Policy Contact

We handle your account data, payment records and login sessions according to the policy framework described here. This notice covers what we collect when you deposit via Touch 'n Go eWallet or Boost, how we store session tokens, who can request account changes, and…

Account data handlingPayment record storageUser rights and contactLive casino and slots
alibet66 Account Terms, Data Rights and Policy Contact
POLICY CONTACT

How to Reach Us About Data or Account Terms

If you have a question about what data we hold, want to update a detail on your account, or need clarification on any clause in this notice, three contact paths are open. Live chat connects you to an operator who can verify your account and log the request in real time. Email gives you a written record and a response within one business day. The help centre search covers common questions about cookies, session storage and withdrawal verification without waiting for a reply.

Live chat Open the chat bubble in the bottom corner of any lobby page, confirm your registered email or mobile number, and describe your data or policy question. An operator will verify your identity and either answer immediately or escalate to the compliance team if the request involves account closure or data export.
Email support Send your question to the support address shown in your account dashboard, include your registered email or account username in the message, and you'll receive a written reply within one business day. Use this channel for formal requests like data deletion or correction so you have a paper trail.
Help centre Search the help library for articles covering cookies, login-session expiry, payment-record retention and how to download your transaction history. Most routine questions—what we store, where to find your records, how long we keep closed-account data—are answered there without needing to contact an agent.
DATA HANDLING

How We Protect and Store Your Information

Every account session runs over an encrypted connection; your password is hashed before storage, and two-factor codes sent to your mobile number add a second verification layer at login. Payment tokens from Touch 'n Go eWallet, Boost and GrabPay pass through the provider's own secure gateway—we see only the completed transaction reference, not your wallet credentials. Cookies remember your language preference and keep you logged in across tabs; you control them via your browser's privacy settings. We retain transaction logs and game history as long as your account is active, then archive them for a defined compliance window after closure; non-essential marketing preferences are deleted sooner if you opt out.

Encrypted sessions

Login and deposit pages use HTTPS encryption so credentials and payment references travel securely between your device and our server. Session cookies are flagged secure and httpOnly, meaning they're inaccessible to client-side scripts and transmitted only over encrypted connections.

Cookie control

We set a session cookie to keep you logged in and a preference cookie to remember your language choice. Both are first-party; no third-party tracking cookies are placed by us.

Data retention

Account registration details, transaction logs and game history stay on file while your account is active, then move to a compliance archive for the period required by record-keeping rules.

Request your data

Contact live chat or email support to ask for a copy of your account data—registration details, deposit and withdrawal records, game-session logs—in a portable format.

Legal and Data Policy Questions

We collect your email address, mobile number and the payment identifier for Touch 'n Go eWallet, Boost or GrabPay that you link during registration, plus session logs and game-history records needed to process deposits and verify withdrawals. Your wallet PIN and card details stay with the payment provider; we store only the transaction reference.

Transaction logs and account registration details move to a compliance archive for the retention period required by record-keeping obligations—typically a defined number of years depending on jurisdiction. After that window, non-essential data is purged. You can request early deletion of marketing preferences when you close your account.

Yes. Contact live chat or email support, confirm your registered email or mobile number to verify identity, and request account closure with data deletion. We'll remove non-essential records immediately and archive transaction logs for the compliance window, then purge them when the retention period expires.

We set a session cookie to keep you logged in across lobby tabs and a preference cookie to remember your language choice. Both are first-party; no third-party trackers are placed. Decline non-essential cookies via the banner on your first visit, or clear them anytime from your browser's privacy settings.

Access depends on local law. The platform is offered to visitors in regions where online casino and sportsbook services are permitted under applicable legislation. Verify that use is lawful in your location before registering; we do not provide legal advice on regional eligibility.

Contact live chat or email support and ask for a data export. We'll verify your identity via your registered email or mobile, generate a file containing registration details, deposit and withdrawal records, and game-session logs, then send a secure download link to your email within a few business days.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.