Reference

How We Handle Your Information

We collect account details when you register, payment information when you deposit via Touch 'n Go eWallet, Boost or GrabPay, and session data while you browse our lobby. Everything we gather serves account security, payment processing and service delivery—nothing else.

Account registration dataPayment transaction recordsSession & device logsCookie preferencesSupport conversation history
Explore the Lobby Read FAQ
alibet66 How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what information we hold, update an account detail, ask how we use cookies or request data deletion, our support team handles every privacy question through the same channels you use for account help. Live chat gets the fastest reply; email works when you need to attach identity documents for a formal data request.

Live Chat Open the chat widget in the lobby footer and choose the privacy-request option; an agent will walk you through access, correction or deletion steps and confirm what documents we need to verify your identity before releasing or removing data.
Email Support Send your data request to our support address with your registered account email and a brief description of what you want to see, change or delete; we reply within two business days with next steps and any verification requirements.
Account Settings Log in and head to account settings to update your email, phone number or marketing preferences yourself; for deeper requests like exporting your transaction history or closing your account permanently, contact support directly through chat or email.
DATA SAFEGUARDS

How We Protect What You Share

We encrypt account passwords, store payment details with our licensed processors rather than on our own servers, log every login attempt so we can spot unusual activity, and limit staff access to personal data on a need-to-know basis. Cookies help us remember your language choice and session state; you control which ones run by adjusting your browser or our cookie-consent banner.

Encryption & Secure Storage Account credentials travel over encrypted connections and passwords are hashed so even our own team cannot read them; payment card or e-wallet details live with the payment processor, not in our lobby database, which keeps sensitive financial information off our infrastructure.
Access Controls Only support agents handling your ticket and finance staff processing your withdrawal can see your full account record; the rest of the team works with anonymised identifiers, and every data lookup is logged in our audit trail for compliance review.
Cookie Management Essential cookies keep you logged in and remember your preferred currency; analytics cookies tell us which game categories visitors open most; marketing cookies track where sign-ups come from so we know which channels work; you can turn off the last two categories without breaking core account or payment functions.
Retention & Deletion We keep transaction records and account logs for the period our payment partners and regional compliance frameworks require, usually several years from your last activity; after that window closes we either anonymise the data for internal reporting or delete it completely, and you can request early deletion by contacting support if local law allows.

Privacy Policy FAQ

We ask for your email, phone number, date of birth and preferred currency during sign-up, then request identity documents—passport or national ID—when you make your first withdrawal so we can verify ownership and meet payment-processor requirements.

We share transaction data with our licensed payment processors—Touch 'n Go eWallet, Boost, GrabPay and bank gateways—so they can clear deposits and withdrawals, and we may disclose records to regulators or law enforcement if required by legal order; we never sell contact lists or account information to marketers.

Contact our support team via live chat or email with a data-access request; we'll verify your identity using your registered email or a document check, then send you a summary of account details, transaction history and any notes from support conversations within a few business days.

You can request account closure through support; we'll anonymise or delete your profile and session logs once we've cleared any pending transactions and met our record-keeping obligations, which typically run several years for payment compliance; local data-protection law may grant you earlier deletion rights, and our team will guide you through those steps.

Essential cookies keep your session alive and remember your login; turning those off means you'll need to sign in again every time you open a new tab, and some account features may not work smoothly; analytics and marketing cookies are optional and disabling them won't break deposits, withdrawals or game access.

Payment logs stay on file for the period required by our payment processors and regional compliance frameworks, usually five to seven years from the transaction date; after that we either anonymise the data for internal reporting or delete it entirely, and you can ask for your retention timeline by contacting support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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